Shipping policy

Shipping & Mandatory Signature Delivery for Soft Girl Era
  • Signature Requirement: To protect your investment and prevent theft, a direct signature is required upon delivery for all packages. If you are not available to sign, the carrier will leave a slip with pickup instructions.
  • PO Box Exception: Packages shipped to a standard USPS PO Box cannot utilize signature confirmation. Orders to PO Boxes will be tracked to delivery, and our liability ends immediately upon the carrier's "Delivered" scan.
  • Lost or Stolen Packages: We are not responsible for packages once they are in the possession of the shipping carrier. If a package is marked as delivered with a signature, or marked delivered at a PO Box, we will not issue refunds or replacements.